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Constant Contact is among the oldest email marketing platforms in the market and it has surely come a long way since its first release. It has a wealth of features ranging from email marketing and automation to SMS marketing and CRM. What’s more, it can cover your social media posting needs and help you with your ads.
In this Constant Contact review, we used our deep knowledge of email marketing solutions to deliver an in-depth insight into what Constant Contact offers, its strengths and its weaknesses, and more so that you can decide if it’s the right fit for you.
Constant Contact Overview
Constant Contact is a service aiming to make the life of small businesses and beginners easier. It can also prove immensely valuable for event organizers, due to its niche features and its ability to take payments for those events.
Being one of the best email marketing services we’ve reviewed, it has great email deliverability rates, so you can safely avoid the spam folder.
But while its pricing is attractive, especially if you’re starting out and looking for something affordable, businesses with larger audiences soon find themselves paying a hefty price.
Below you can take a look at a quick overview of the email marketing tool:
Constant Contact Pros and Cons Summary
Here you can take a quick taste of the major pros and cons of Constant Contact.
What Is Constant Contact Good At?
First, let’s look at the things we liked about Constant Contact.
1. Ease Of Use
Starting our Constant Contact review with the usability of the service, we found that it offers a user-friendly interface that’s easy to understand and master. Even if you’re a complete beginner, you’ll feel comfortable exploring the various functions like automations, social media posts and ads.
Everything is simple and clean, so users can effortlessly navigate the platform. You also get some pretty helpful tips on the interface that guide you naturally through Constant Contact’s platform.
2. Template Library
Constant Contact offers an arguably huge template library with more than 200 email templates.
These templates can cover various purposes ranging from promotions and newsletters to anniversaries and surveys. All of them are mobile responsive and fully customizable, which is something that not all email marketing software allow.
Despite the abundance of templates, though, we noticed that many of them are of poor quality. This is also evident in user reviews of the software.
Nevertheless, we liked the fact that each template has unique placeholders that give you inspiration for your email copy. So, if you’re pressed for time, you are definitely going to appreciate this.
In any case, you can also start from scratch and flex your design skills. If you’ve already created your brand logo (BrandKit) in your account settings, then you can craft a branded template in no time.
3. Email Editor
We found that the email editor is fast and responsive with great drag-and-drop functionality. You can insert various blocks like buttons, images, polls, data tables and RSVP for events.
Moreover, there are many layouts available to help you format your campaign with ease. This can make beginners’ life extremely easier.
Regarding personalization, you can insert simple greetings (e.g., Hello, First name) and contact or account details. Nonetheless, they are basic and the absence of if/then/else logic is noticeable.
Finally, let’s discuss personalizing your marketing campaigns with “dynamic content.”
You can set part of your email content to vary depending on a contact’s city, state, job, or other data points you’ve collected. This feature is only available in the highest-tier plan, though.
5. Segmentation
We found it pretty straightforward to import an email list and then manually add any additional data. Either manually or automatically, importing contacts is as easy as it gets.
We also liked the fact that the platform gives you the ability to segment your audience with pre-built segments. Specifically, your audience can be automatically segmented into 4 categories:
- Most engaged
- Somewhat engaged
- Least engaged
- Everyone else
This time-saving feature allows all kinds of businesses to maximize their potential by eliminating guesswork and segmenting the whole contact base with ease.
6. Analytics
One thing users notice in their reviews of Constant Contact was the clarity of the main dashboard. We agree that you get useful information about your performance regarding contacts and their growth, email open rate and growth on social media channels.
Going deeper, you can learn more about your campaigns in the Reporting tab.
For each individual campaign, you see all essential email marketing metrics such as the open rate, click rate, bounces, unsubscribes, and spam reports.
What’s more, you get heat maps to see what drives the most clicks, while there are overview reports such as open and click trends, email opens by device and most successful subject line.
While the above data will cover the needs of most users, we believe that some more advanced insights like a geographical breakdown of the regions that are engaging more, or the time that your subscribers open your emails could be present in a platform of this caliber.
Finally, social tracking isn’t available.
7. Email Deliverability
Another great point about Constant Contact is its great email deliverability. We found that the software performs quite well and reaches most email providers (Gmail, Outlook, and Yahoo) the majority of the time.
But as you know, deliverability is affected by numerous factors, so let’s see what else Constant Contact does to that end.
You can authenticate your email address or domain name (DKIM authentication) through the advanced settings tab of your account and thus improve your deliverability over time.
Constant Contact also has a very strict spam policy. If more than 0.1% of your emails get marked as spam, then your account will come under review. This means that they’re very serious about preventing spam and spammers.
8. Integrations
Our Constant Contact review uncovered that the software has one of the most impressive catalogs of integrations we’ve seen.
There are almost 5,500 integrations available so you can connect the software with all your favorite apps and streamline your workflows.
Integrations are easy to find since they can be filtered by category, like CRM, eCommerce, scheduling, and so on. We were particularly impressed with the number of social media integrations the software has.
Constant Contact Pricing
The pricing of Constant Contact is generally reasonable, although we found it a bit “aggressive” when you take into consideration that some of its features are incomplete or need more work.
Pricing is based on the number of contacts someone has. It is worth mentioning that the service offers discounts for nonprofits. Unfortunately, there is no free plan available, but you can leverage the 14-day or 60-day free trial offered.
Constant Contact has 3 different plans for digital marketing and email. Let’s explore them in detail:
Lite
The Lite plan has a starting price of $12/month for 0-500 contacts. It includes basic email marketing with customizable templates, automated welcome email sequences, social media marketing and event management. This plan allows only 1 user to handle the platform, so working in a team is impossible.
This plan is most suitable for beginners or businesses with minimal requirements, as the more advanced features are not included.
Nevertheless, for what it offers, this plan is value for money.
Standard
The Standard plan will satisfy the vast majority of users. It has a starting price of $35/month for 0-500 contacts. You get subject line A/B testing and email archive, email scheduling, pre-built automation templates and resend to non-openers, social media ads integration and contact segmentation.
This plan allows users to improve the effectiveness of their email marketing campaigns while taking advantage of the marketing automation offered. If your contact list is small, this could be great for your business.
However, if you have a bigger list of, let’s say 5,000 contacts, then your costs significantly rise to $110/month. At that price, there might be more affordable alternatives offering similar features.
Premium
Lastly, the Premium plan starts at $80/month for up to 500 contacts. This plan adds custom automations, dynamic email content, SEO and advanced ads with a dedicated manager. You also get richer reporting and email engagement heat maps.
While this plan has a steep starting price, it intends to satisfy the needs of businesses wanting to run their whole digital marketing from a single platform.
SMS Marketing
You can add SMS marketing functionality to any plan. Prices start at $10/month for 0-500 messages. You get a dedicated phone number and a message editor with live previews for your messages.
Note that the SMS marketing add-on is only available for US customers.
Frequently Asked Questions (FAQ)
Here you can find some of the most common questions regarding Constant Contact.
1. Can I Use Constant Contact For Free?
No, but you can use Constant Contact for free for a limited time. The tool offers both a 14-day and a 60-day free trial that give you access to some of its core features. However, the free trial is mostly for testing purposes since it only allows users to send up to 100 emails.
2. How Can I Cancel My Constant Contact Subscription?
You can cancel your Constant Contact subscription by clicking on the “pause or cancel account” button in your account settings. The process is fast and easy. Alternatively, you can call Constant Contact within business hours Eastern time. The number for the US and Canada is 855-229-5506.
3. Can I Use Constant Contact As A CRM?
Yes, Constant Contact offers an all-in-one CRM platform in partnership with SharpSpring. However, it comes at a high price tag of $449/month, so it might not be a great solution for small businesses looking for something affordable.
4. What Are The Best Constant Contact Alternatives?
The top three Constant Contact alternatives you should definitely consider are Moosend, Mailchimp and GetResponse. Other email marketing solutions you might want to keep an eye on include MailerLite and ActiveCampaign.
